Internal comms that moves people

Looking for internal communication support that’s both strategic and practical?

I’m The Comms Smith. I help organisations turn strategy into action – with communication that’s clear, purposeful and meaningful.

Strategically tactical. That’s how I work.

Services

  • Internal communication audits

    Audits are a great way to identify any strengths and weaknesses of the current approach and provide the valuable insights needed to develop a robust internal communication strategy that’s aligned with your business goals.

    An audit would normally consist of a mix of 1:1 leadership conversations, employee focus groups and surveys, plus an evaluation of internal data, such as engagement surveys and outputs of employee listening groups.

  • Reviewing your channel strategy

    If your channels have been in place for a while, or grown organically without audience research or an Over arching strategy, they may not be delivering the desired impact.

    An independent review of how your channels are serving the needs of the business and employees will ensure the valuable communication resource of people, time and budget, is used to maximise effect.

  • Communication planning

    Having a robust internal communication plan in place that aligns with organisational goals is vital for maximising impact and minimising the noise of too much information shared in an ad hoc way.

    By working with you to connect the dots, I can create a comprehensive and measurable communication plan that outlines the steps needed to deliver your objectives.

Book your chemistry call

I’m Pauline Smith, an internal communication consultant with 30 years of experience supporting communication, HR, and change teams.

Through Comms Smithery – my signature blend of the art, craft and science of internal comms – I help organisations:

  • Navigate change and transformation

  • Bring culture and values to life

  • Enhance leadership communication

  • Build employee engagement

  • Cut through noise with strategic, human messaging

My approach

I take a strategically tactical approach – combining big-picture thinking with hands-on delivery.

My work is designed to:
✔️ Align with your business goals
✔️ Break down barriers and build trust
✔️ Encourage collaboration

Whether your objectives are centred around change, employee experience, or clarity – I can help you shape communication that moves your people and your business in the right direction.

Let’s work together to transform your internal communication and make your business a great place to be.

What Our Clients Are Saying

  • “Pauline's expertise helped the company through a period of change, and her influence continues to benefit them to this day.”

    Chris, Head of Communication, AM Trust International

  • "Pauline is a consummate internal communication professional."

    Lewis, Communications Manager, AB Agri

  • "We as a team worked on diverse internal communication plans, executed some tough campaigns and collaborated with leaders"

    Sneha, Assistant Director, Brand Marketing & Communications, EY

Rhythm and Cues!

Communication that moves you!
Join my mailing list to receive my new newsletter for insights and information direct to your inbox