Internal communication that moves people

Looking for internal communication support that’s both strategic and practical? At The Comms Smith, I help organisations turn strategy into action — with communication that’s clear, purposeful, and meaningful.

Strategically tactical. That’s how I work.

I’m Pauline Smith, an internal communication consultant with 30 years of experience supporting HR, comms and change teams.

Through Comms Smithery — my signature blend of the art, craft and science of internal comms — I help organisations:

  • Navigate change and transformation

  • Bring culture and values to life

  • Support leadership communication

  • Build employee engagement

  • Cut through noise with strategic, human messaging

My approach

I take a strategically tactical approach — combining big-picture thinking with hands-on delivery.

My work is:
✔️ Aligned with your business goals
✔️ Delivered with clarity and care
✔️ Designed to create connection and build trust

Whether it’s change, culture, crisis or clarity — I can help you shape communication that moves people.

Woman with short blonde hair sitting at a desk, holding a blue tablet. She is in a modern office with plants on shelves in the background. She is wearing a white blouse and smiling at the camera.

Let’s work together to transform your internal communication and make your business a great place to be.